FAQ

HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email.

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Once an order is placed, our warehouse staffs can pack and ship out your order within 24 hours, so it's not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order # so we can try to make a correction(s) to your package before it departs. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!

HOW LONG IS THE PROCESSING PERIOD?
Order processing times are between 1~3 business days after the day you placed your order. Most packages are prepared within 24 hours, but if our warehouse is exceptionally backed up processing times may go up to 3 business days following the day you placed your order.

WILL MY ORDER COME IN ONE PACKAGE?
Depending on the size of your order you may receive separate packages that may possibly arrive 1~2 business days apart.

OUT OF STOCK/BACKORDERED ITEMS:
In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will just automatically refund you for those items.

DO YOU SHIP INTERNATIONALLY?
Yes we ship internationally and to almost all countries. You will receive your shipment 5-21 days after the order is shipped. All orders are shipped out within 1 or 2 days.

I RECEIVED A DAMAGED ITEM, WHAT DO I DO?
In the event you receive a damaged or defective product, please Contact Us immediately with a brief description of the problem and a photo of the defect. We will get back to you within 24 hours.

CAN I RETURN YOUR PRODUCTS?
If you have received a damaged product, yes! We will work with you to get you a replacement or a refund as soon as possible. Please refer to our Return Policy for more details. 

HOW CAN I TRACK MY ORDER?
Simply go to the Track My Order link on the Home Page or in the Main Menu and input your tracking number to see where your package is. If you need further assistance, we are always willing to help you.

WHY ISN'T MY TRACKING NUMBER WORKING?
Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carriers' systems. International shipping usually takes between 2-4 weeks, so you can estimate that it will take about that long from the time your package ships until you'll receive it. If your order is domestic and the tracking number doesn't work, please let us know so we can make sure that your items were properly shipped.

THE TRACKING NUMBER SAYS DELIVERED, BUT I HAVEN'T RECEIVED MY ORDER?
All domestic (U.S) delivery issues become the responsibility of USPS once it’s been shipped from our warehouse or suppliers. You can contact USPS at (800) 275-8777 to locate your package at your local post office.

HOW DO I USE MY DISCOUNT CODE?
Discount codes do not automatically apply and must be inserted on the checkout page. 

ARE YOUR PRODUCTS MADE OF REAL GENUINE LEATHER AND PREMIUM MATERIALS?
Yes! We have gone to great length to select the finest producers to bring to you the leading and most durable genuine leather products available

WHAT PAYMENT OPTIONS DO YOU ACCEPT?
We accept Visa, MasterCard and American Express credit cards; PayPal and Apple Pay.